Complaints Policy

We always endeavour to provide the best service and products for our customers.

However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied. To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

If you are unhappy with something during your visit to the Crescent Turner, please speak to a member of staff in the first instance. If you are still not happy, then please ask to speak to either the General Manager or the Assistant Manager.  If you still do not recieve a resolution which you are happy about, then please address your complaint in writing to the address below.

We aim to respond within 7 days of receiving your complaint and where possible, will rectify any problems as soon as possible.


Dispute Ombudsman

Where we cannot resolve any complaints using our own complaints procedure, we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0333 241 3209 or visit their website at http://www.disputeresolutionombudsman.org

You may also address any complaints in writing to:

Mr T.Spasovski

General Manager

Crescent Turner
Wraik Hill
Whitstable, Kent
CT5 3BY


01227 263506

You can also contact us if you would like to exercise your rights to access, rectification, deletion/erasure, object, restrict processing, or portability, please email our data controller above. You may lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal data infringes applicable law. Please see our Privacy Policy for details.